"Wrong" Email

The piece describes a support dead end for people whose LinkedIn accounts have been restricted. When they submit a support request using the email address tied to the account, the form briefly displays an error and fails. Attempts with different browsers, devices, or IP addresses make no difference, while changing only the email address to one not linked to the account allows submission. That workaround brings a new obstacle: LinkedIn replies that the request came from an unregistered address and tells the user to resubmit through the same form with the registered address. The result is a loop in which the address needed to make contact is also the one that triggers the form failure.

The central complaint is that LinkedIn’s instructions contradict what happens in practice. Support says an account restriction should not prevent use of the form, yet requests from the account’s registered email allegedly cannot be submitted; requests from another email are then closed rather than investigated. Even when users explain the problem and ask support to contact the registered address directly, they often receive the same template response, with direct contact reportedly rare. The writer asks whether support agents do not know about the malfunction or knowingly repeat misleading instructions, and why a problem said to have persisted for years has drawn so little attention or response.