New York officials say T-Mobile violated the state’s Affordable Broadband Act by restricting its low-income fixed-wireless home Internet plans. The law requires qualifying providers to offer eligible households broadband for $15 a month at speeds of at least 25 Mbps, or $20 a month at 200 Mbps or faster. Instead, T-Mobile capped customers at 50GB per month, then cut maximum download speeds from 25 Mbps to 600 Kbps - a typical customer could reach the cap in about four days. The state also found that T-Mobile limited the plans to homes with 5G service, despite offering qualifying full-price service in some 4G areas, and configured its website to keep plan information out of search results.
Under a settlement with the governor and attorney general, T-Mobile must remove the data and speed restrictions, offer the plans at every address where it provides fixed-wireless home Internet, and make plan information easier to find. It has 120 days to implement the changes. The settlement allows for limited exceptions, including network congestion and locations where the company cannot deliver the required speed even on a standard plan. T-Mobile neither admitted nor denied the state’s findings, saying it would update its offering while keeping the price low. The case follows New York’s successful defense of the law against broadband-industry groups, including CTIA, and a separate recent settlement over T-Mobile’s increases to mobile plans advertised with a lifetime price guarantee.
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