Show HN: HackerChurn – which SaaS tools HN wants to cancel

HackerChurn ranks software platforms by negative comments found in a sample of public Hacker News discussions from the previous three years. It covers 101 platforms and says it matched 1,551 complaints, also recording when commenters said they had built their own replacement or suggested an alternative. LastPass tops the list with 49 complaints, followed by CrowdStrike (47), Evernote (44), RealPage (41), and Adobe (39). The rankings reflect complaint counts, not a formal measure of product quality or the share of users who are dissatisfied.

The recurring grievances include security failures and lost trust, high or restrictive pricing, lock-in, clunky workflows, poor performance, unwanted features, and unreliable support. The accompanying summaries give each platform’s main complaint themes and, where reported, alternatives: Bitwarden for LastPass, Obsidian for Evernote, Xero for QuickBooks, and WordPress for Wix and Squarespace. Some users describe building replacements themselves, with this especially noted for products such as QuickBooks, Miro, Canva, Zendesk, and DocuSign. The list offers a snapshot of what software-minded HN commenters object to and which tools they consider switching to, while its findings are limited to the sampled discussions and the platforms being tracked.