Queens Public Library is dealing with a significant network outage caused by a ransomware attack. The disruption affects the library’s website and mobile app, public computers at most branches, and digital media services, suspending access to online borrowing and other virtual resources. The library says restoring its network and systems will take time, and some online and in-person programs may also be affected. Customers are advised to check with their local branch about program changes and follow the library’s website or social media for updates.
Branches remain open on their usual schedules, and customers can still borrow and return physical books and other materials at every location. Renewals are unavailable during the outage, but the library reminds patrons that it does not charge late fines. Free Wi-Fi and self-service checkout and return machines have been restored at open locations. Public computers are available at seven branches: Central Library, Far Rockaway, Flushing, Glen Oaks, Hunters Point, Jackson Heights, and Kew Gardens Hills. For assistance, customers can call 718-990-0728.
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