New York Attorney General Letitia James and Governor Kathy Hochul announced an agreement requiring T-Mobile to change its low-cost home internet service for income-eligible residents. The state’s Affordable Broadband Act requires providers to offer qualifying households plans costing $15 a month for at least 25 Mbps or $20 for at least 200 Mbps, and to make reasonable efforts to publicize them. An investigation found that T-Mobile’s $15 plan advertised 25 Mbps but cut speeds by more than 97 percent - to 650 Kbps - after customers used 50 gigabytes, a limit a typical user could reach in about four days. The state also found the company restricted plan availability and made its affordable-plan information difficult to find online.
Under the agreement, T-Mobile will remove data caps from its Affordable Broadband Act plans and provide at least 25 Mbps unless temporary network congestion requires slower service. It must offer the plans wherever it provides home internet, including areas with 4G service, and make plan information discoverable through search engines. Households may qualify if a member receives Medicaid, SNAP, HEAP or another qualifying utility benefit, free or reduced-price school meals, or SCRIE/DRIE housing assistance; people may also qualify based on income. The state says the changes are intended to improve access to reliable, affordable internet for vulnerable New Yorkers.
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