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Microsoft Outage

theguardian.com11 points0 comments
Screenshot of Microsoft Outage

A worldwide Microsoft service failure that began around 6pm GMT on Thursday 12 November disrupted Outlook, Teams, Copilot and other Microsoft 365 products. The problem spread from the United States to Asia-Pacific and Europe, leaving users unable to send or receive email or reliably access services. Microsoft has linked the incident to settings applied to servers that support Microsoft 365 and said it does not believe the outage is a cyberattack. Its attempts to restore service have been slower than expected: after reporting only marginal progress from a software patch, the company said it was seeing positive signs of improved server stability, while warning that services remained degraded.

The disruption affected public services and businesses as well as individual users. Government agencies in Australia, Japan and the US reported problems; companies including OpenAI and Anthropic, and international airlines, were also affected. Japan’s economy minister described the impact as major, while an expert forecast that the outage could cost Australia billions. In the UK, police forces said some online crime reports could not be received and directed people to call instead; schools asked families to phone about absences because email and Teams access was limited. The UK government said engineers were working with Microsoft and that contingency plans were in place, though the full effect on government systems was still being assessed.

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