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Basically no one is using AI agents for their DoorDash orders

arstechnica.com5 points0 comments
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Third-party AI agents have generated only several hundred DoorDash orders since becoming available, a tiny number beside the nearly one billion orders the company handled in the third quarter of 2026. CEO Tony Xu said food delivery is a task customers generally prefer to handle directly, while AI agents may prove more useful for complicated purchases or decisions that require ongoing research and action. The figures suggest that, for now, agent-driven shopping has barely taken hold in this everyday use case.

The technology is still new: DoorDash introduced an open-standard connector for outside AI tools less than a month ago, and access remains limited to a small group of beta partners, with corporate lunch orders a main use. The count also excludes DoorDash’s own AI features. Its Ask DoorDash tool can build a shopping basket from a recipe photo or a broad request; the company says these baskets are created five times faster, average nearly 50 percent higher value, and contain about 60 percent more unique items than the same customers’ usual orders. Nearly half include a local restaurant the customer has not tried. Early adoption may grow as tools improve and become easier to use, but Xu cautions against assuming that future success is guaranteed.

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