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Barclays cutting 5k jobs as it increases reliance on AI

bbc.com10 points3 comments
Screenshot of Barclays cutting 5k jobs as it increases reliance on AI

Barclays is eliminating around 5,000 jobs - roughly 5% of its global workforce - after already closing 1,000 posts and planning a further 4,000 cuts by the end of the year. Most reductions target operational and functional roles, with about 60% falling within support functions, including developer positions. The layoffs come as Barclays concludes a three-year cost-cutting programme focused on UK retail banking (with investment banking also affected) and reported a quarterly profit of £2.3bn to September, higher than a year earlier but slightly below forecasts.

Executives say the job cuts stem from a sustained modernisation drive in which technology investments simplify operations; artificial intelligence is described as an accelerating factor rather than the sole cause. CEO CS Venkatakrishnan framed AI as an efficiency booster dependent on prior infrastructure work, and Barclays sees it playing a growing role going forward. Economists and markets are watching whether such AI deployment genuinely delivers recurring efficiency gains and reduced headcount across the sector. The move signals accelerating adoption of automation in back-office and support roles and highlights the trade-off between cost savings and workforce impact as banks integrate AI into core processes.

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