Apple is shutting down its Support Community, the user-to-user forum where customers exchanged advice, troubleshot problems, and discussed Apple products. The site became read-only on November 11, 2026, and is scheduled to close permanently on November 20. Apple says customers can still find guidance through its official Support site, but it has not explained whether the forum’s decades of discussions will remain available after the shutdown.
The forum’s roots go back to 1998, when it launched as the Apple Tech Exchange, though it has changed names over the years. Apple told MacRumors that the decision followed an evaluation of its strategy and customer needs, without providing further specifics. The closure ends a long-running venue for community-contributed technical help, including knowledge built up by users over many years. It remains unclear whether that material will be preserved, leaving open the possibility that useful troubleshooting discussions could disappear when the site goes offline.
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