Anthropic will have to defend a proposed class action alleging that its marketing overstated the value of Claude Max, its $100- and $200-per-month subscription plans. Two subscribers say the promise of “5x or 20x more usage” led customers to expect five or 20 times as much use over a month compared with lower-priced plans. The suit says the multipliers apply only within each five-hour session, while weekly usage caps are not increased by the same amounts. One plaintiff, computer-science student Solomon Smith, says he used Claude for coding and other work.
A federal judge in California ruled that the subscribers’ interpretation of the marketing was plausible and allowed claims of deceptive advertising, negligent misrepresentation and breach of contract to proceed. The judge rejected Anthropic’s argument that reasonable customers would understand the figures to refer only to per-session use, finding that relevant website disclosures were too far removed from the main sales pages to resolve the dispute at this stage. Other claims, including one under California’s unfair competition law, were dismissed, but the plaintiffs may amend their complaint. The case can now move into evidence-gathering, and the proposed class action seeks to represent thousands of Claude subscribers.
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