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American Express is cutting 5% of its workforce to 'prepare for AI'

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American Express plans to eliminate about 5% of its global workforce - roughly 3,850 jobs, based on its nearly 77,000 employees at the end of 2025 - and record a $336 million restructuring charge. Chief Financial Officer Christophe Le Caillec said the cuts are intended to make the company leaner and more agile while preparing it to use artificial intelligence more extensively. The company plans to reduce management layers and expand managers’ spans of control before automating processes, rather than applying AI to work that has not been organized effectively. CEO Stephen Squeri said the changes are meant to improve efficiency and help Amex accelerate innovation.

The reductions reflect a wider financial-services push to automate repetitive work; Barclays recently announced plans to cut about 5,000 jobs, also around 5% of its workforce. Squeri also described AI’s potential to personalize cardholder experiences and offers, while stressing that external AI agents will only be allowed into Amex systems through approved connections to protect customers and merchants. The announcement came alongside stronger-than-expected quarterly adjusted earnings of $4.68 per share, and Amex raised its full-year earnings guidance to $18.30-$18.60 per share, partly aided by proceeds from selling its stake in Global Business Travel Group. Revenue rose 9% to $20.06 billion, slightly below analysts’ expectations, and shares fell about 4% in afternoon trading.

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