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Amazon's delivery driver smart glasses will take photos 'almost constantly'

theverge.com33 points5 comments
Screenshot of Amazon's delivery driver smart glasses will take photos 'almost constantly'

Amazon is equipping delivery drivers with camera-equipped smart glasses that capture images almost constantly - several thousand photos during a typical shift - and routes that data into its Wellspring AI systems. The images are described as comparable in quality to the quick photos drivers already take at drop-off, and Amazon says it will blur people and license plates before any human review. An Amazon representative framed the technology as a tool to “enhance the delivery process,” not for surveillance, and the company says glasses already in pilot use have supported more than 275,000 deliveries.

The rollout raises privacy and oversight issues: Amazon has not built an opt-out for customers, says it won’t provide avenues for people to view or delete images of their property, and hasn’t committed to a retention period, though it confirmed images could be turned over under warrant. Drivers already operate under in-vehicle AI cameras that have misfired - failing to register fastened seat belts, forcing breaks for minor actions, and producing leaked footage - so the glasses add a new layer of continuous capture. Amazon plans to deploy roughly 20,000 additional pairs by the end of 2027, expanding the volume of captured imagery in public and private spaces.

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