DreamHost is investigating an incident that began October 23 and disrupted its File Manager, email hosting, and webmail. The File Manager at files.dreamhost.com remains unavailable. Some webmail users were signed out or unable to log in, and the company reset passwords for affected email and FTP/SFTP users as a precaution. DreamHost says other listed services, including its hosting, control panel, billing, and support systems, are operational.
By October 25, DreamHost had emailed all affected account holders instructions for resetting passwords. Account owners can also set new credentials in the control panel, under Mail > Manage Email or Websites > SFTP Users & Files; changes may take up to 15 minutes to work. Email and FTP/SFTP users cannot log in until their account owner resets their password and shares the new credentials. An earlier error that prevented some Professional Email customers from changing passwords has been fixed. DreamHost warns that it will never ask for a password by email and advises customers to go directly to panel.dreamhost.com rather than follow email links. It has not yet announced when File Manager will be restored.
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